Ellery Care
F

Avir At Heritage Oaks

5301 University Ave, Lubbock, TX 79413 · Lubbock County

For-profit · 159 certified beds · 70% occupancy · (806) 795-8792

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Avir At Heritage Oaks reviews: what the government record shows

The U.S. government (CMS) rates Avir At Heritage Oaks 1 out of 5 stars overall, much below average. Its nurse staffing is 2% below the Texas median.

Updated September 2026 from the latest CMS data release. Ellery Care shows the government's own inspection and safety record, not consumer reviews.

At a glance

CMS overall rating
1 of 5 stars
Nurse staffing
3.21 hrs/resident/day (-2% vs TX median)
Antipsychotic drug use
1.8% of long-stay residents (TX median 8.3%)
Falls with major injury
4.9% of long-stay residents (TX median 3%)
Federal fines (3 yrs)
None on record
Inspection findings
32 cited
Federal abuse-warning flag
No

Source: CMS Care Compare (Nursing Homes), dataset 4pq5-n9py, retrieved 2026-09-05.

What this means for your family

Several serious marks on its federal record. Look closely and ask hard questions before deciding.

Strengths

  • ✓No federal fines on record in roughly the last three years.

Concerns

  • !CMS rates it just 1 of 5 stars overall.
  • !Nurse staffing of 3.21 hrs/resident/day is below the Texas median of 3.27.
  • !Pressure-ulcer (bedsore) rate of 11.2% is well above the Texas median of 3.3%.

Questions to ask on your visit

  • ·How many residents does each nurse and aide care for on the day, evening, and overnight shifts?
  • ·How often are residents repositioned, and who checks skin daily?

Touring in person? Our free nursing-home tour checklist has 30 questions to ask and the red flags to watch for, printable to take with you.

A plain-English read of this home's public record. Not advice — always visit in person.

Common questions about Avir At Heritage Oaks

Is Avir At Heritage Oaks a good nursing home?

Avir At Heritage Oaks in Lubbock, Texas holds a 1 of 5 star CMS overall rating. Several serious marks on its federal record. Look closely and ask hard questions before deciding.

How is Avir At Heritage Oaks staffed?

Avir At Heritage Oaks reports 3.21 nurse hours per resident per day, below the Texas median of 3.27 hours per resident per day.

Has Avir At Heritage Oaks been fined or flagged for abuse?

Avir At Heritage Oaks has no federal fines on record in roughly the last three years, and does not currently carry a federal abuse-warning flag.

CMS quality ratings

Overall★★★★★
Health inspections★★★★★
Staffing★★★★★
Quality of resident care★★★★★

Source: CMS Care Compare (Nursing Homes), dataset 4pq5-n9py, retrieved 2026-09-05. Stars are CMS's own five-star ratings.

Nurse staffing

Staffing is the single strongest predictor of nursing home quality, and the number pay-to-play referral sites rarely show you.

TX median 3.27

3.21 nurse hours per resident per day. 2% below the Texas median of 3.27.

Total nurse
3.21 hrs
RN
0.16 hrs
LPN
0.97 hrs
Aide
2.07 hrs

Nursing staff turnover: 67.2% · RN turnover: 33.3%

Safety & compliance flags

No CMS warning flags on record.

Recent inspection findings

The specific problems state inspectors cited, the detail behind the star ratings, and what referral sites never show. Findings CMS records as corrected are marked.

32
total findings
0
immediate jeopardy
0
caused actual harm
12
from complaints
  • Potential for harmTag F0727 · May 6, 2026Corrected Jun 10, 2026

    Have a registered nurse on duty 8 hours a day; and select a registered nurse to be the director of nurses on a full time basis.

    Nursing and Physician Services Deficiencies

  • Potential for harmTag F0584 · Jun 22, 2026ComplaintCorrected Jul 22, 2026

    Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.

    Resident Rights Deficiencies

  • Potential for harmTag F0804 · Jun 22, 2026ComplaintCorrected Jul 22, 2026

    Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature.

    Nutrition and Dietary Deficiencies

  • Potential for harmTag F0812 · Jun 22, 2026ComplaintCorrected Jul 22, 2026

    Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

    Nutrition and Dietary Deficiencies

  • Potential for harmTag F0803 · Jun 10, 2026Complaint

    Ensure menus must meet the nutritional needs of residents, be prepared in advance, be followed, be updated, be reviewed by dietician, and meet the needs of the resident.

    Nutrition and Dietary Deficiencies

  • Potential for harmTag F0550 · May 6, 2026Corrected May 7, 2026

    Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.

    Resident Rights Deficiencies

  • Potential for harmTag F0552 · May 6, 2026Corrected May 7, 2026

    Ensure that residents are fully informed and understand their health status, care and treatments.

    Resident Rights Deficiencies

  • Potential for harmTag F0578 · May 6, 2026Corrected Jun 10, 2026

    Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.

    Resident Rights Deficiencies

  • Potential for harmTag F0584 · May 6, 2026Corrected Jun 10, 2026

    Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.

    Resident Rights Deficiencies

  • Potential for harmTag F0585 · May 6, 2026Corrected Jun 10, 2026

    Honor the resident's right to voice grievances without discrimination or reprisal and the facility must establish a grievance policy and make prompt efforts to resolve grievances.

    Resident Rights Deficiencies

Showing the 10 most recent and serious of 32 findings. See the full inspection history on Medicare.gov.

Antipsychotic drug use

The share of long-stay residents given antipsychotic medication. These drugs are sometimes used to sedate residents with dementia, a practice CMS and resident advocates watch closely. Lower is better.

1.8%
of long-stay residents
Texas median 8.3%
National median 13.4%

This is at or below the Texas median, which is a reassuring sign for how the home manages dementia care.

Source: CMS MDS Quality Measures, long-stay antipsychotic measure, retrieved 2026-09-05. See the Texas study

Preventable harm

Two injuries that good staffing and attentive care are meant to prevent: serious falls and pressure ulcers (bedsores). These are the outcomes families fear most, and they rarely appear on referral sites. Lower is better on both.

Falls with major injury
4.9%
of long-stay residents
Texas median 3% · National median 2.8%
Pressure ulcers (bedsores)
11.2%
of long-stay residents
Texas median 3.3% · National median 4.2%

The serious-fall rate here is above the national median. It is worth asking how the home prevents falls and whether recent injuries prompted any changes.

Source: CMS MDS Quality Measures, long-stay falls and pressure-ulcer measures, period 2025Q2-2026Q1, retrieved 2026-09-05. Texas falls study · bedsore study

Federal fines and penalties

Money CMS has fined this home, plus other federal penalties, over roughly the last three years. Fines follow serious or repeated violations.

No federal fines are on record for this home in roughly the last three years, a good sign.

Ownership

This home is for-profit (for profit - limited liability company). It is part of the Avir Health Group chain, which operates 116 facilities, with a chain-average CMS rating of 2.3 stars.