Los Arcos Del Norte Care Center
11169 Sean Haggerty, El Paso, TX 79934 · El Paso County
Government · 124 certified beds · 66% occupancy · (915) 849-3000
Los Arcos Del Norte Care Center reviews: what the government record shows
The U.S. government (CMS) rates Los Arcos Del Norte Care Center 1 out of 5 stars overall, much below average. Its nurse staffing is at or above the Texas median.
Updated September 2026 from the latest CMS data release. Ellery Care shows the government's own inspection and safety record, not consumer reviews.
At a glance
- CMS overall rating
- 1 of 5 stars
- Nurse staffing
- 3.31 hrs/resident/day (+1% vs TX median)
- Antipsychotic drug use
- 12.9% of long-stay residents (TX median 8.3%)
- Falls with major injury
- 2.6% of long-stay residents (TX median 3%)
- Federal fines (3 yrs)
- $14,130
- Inspection findings
- 72 cited
- Federal abuse-warning flag
- No
Source: CMS Care Compare (Nursing Homes), dataset 4pq5-n9py, retrieved 2026-09-05.
What this means for your family
Several serious marks on its federal record. Look closely and ask hard questions before deciding.
Strengths
- ✓Nurse staffing of 3.31 hrs/resident/day is at or above the Texas median of 3.27.
Concerns
- !CMS rates it just 1 of 5 stars overall.
- !Pressure-ulcer (bedsore) rate of 6.6% is well above the Texas median of 3.3%.
Questions to ask on your visit
- ·How often are residents repositioned, and who checks skin daily?
Touring in person? Our free nursing-home tour checklist has 30 questions to ask and the red flags to watch for, printable to take with you.
A plain-English read of this home's public record. Not advice — always visit in person.
Common questions about Los Arcos Del Norte Care Center
Is Los Arcos Del Norte Care Center a good nursing home?
Los Arcos Del Norte Care Center in El Paso, Texas holds a 1 of 5 star CMS overall rating. Several serious marks on its federal record. Look closely and ask hard questions before deciding.
How is Los Arcos Del Norte Care Center staffed?
Los Arcos Del Norte Care Center reports 3.31 nurse hours per resident per day, at or above the Texas median of 3.27 hours per resident per day.
Has Los Arcos Del Norte Care Center been fined or flagged for abuse?
Los Arcos Del Norte Care Center has paid approximately $14,130 in federal fines in roughly the last three years, and does not currently carry a federal abuse-warning flag.
CMS quality ratings
Source: CMS Care Compare (Nursing Homes), dataset 4pq5-n9py, retrieved 2026-09-05. Stars are CMS's own five-star ratings.
Nurse staffing
Staffing is the single strongest predictor of nursing home quality, and the number pay-to-play referral sites rarely show you.
3.31 nurse hours per resident per day. 1% above the Texas median of 3.27.
Nursing staff turnover: 40.8% · RN turnover: 57.1%
Safety & compliance flags
No CMS warning flags on record.
Recent inspection findings
The specific problems state inspectors cited, the detail behind the star ratings, and what referral sites never show. Findings CMS records as corrected are marked.
- Potential for harmTag F0584 · Mar 14, 2025Corrected Apr 14, 2025
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Resident Rights Deficiencies
- Potential for harmTag F0761 · Mar 14, 2025Corrected Apr 14, 2025
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Pharmacy Service Deficiencies
- Potential for harmTag F0804 · Mar 14, 2025Corrected Apr 14, 2025
Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature.
Nutrition and Dietary Deficiencies
- Potential for harmTag F0812 · Mar 14, 2025Corrected Apr 14, 2025
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Nutrition and Dietary Deficiencies
- Potential for harmTag F0850 · Mar 14, 2025Corrected Apr 14, 2025
Hire a qualified full-time social worker in a facility with more than 120 beds.
Administration Deficiencies
- Potential for harmTag F0941 · Mar 14, 2025Corrected Apr 14, 2025
Develop, implement, and/or maintain an effective training program that includes effective communications for direct care staff members.
Administration Deficiencies
- Potential for harmTag F0942 · Mar 14, 2025Corrected Apr 14, 2025
Ensure that staff members are educated on resident rights and facility responsibilities to properly care for its residents.
Resident Rights Deficiencies
- Potential for harmTag F0943 · Mar 14, 2025Corrected Apr 14, 2025
Give their staff education on dementia care, and what abuse, neglect, and exploitation are; and how to report abuse, neglect, and exploitation.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
- Potential for harmTag F0944 · Mar 14, 2025Corrected Apr 14, 2025
Conduct mandatory training, for all staff, on the facility’s Quality Assurance and Performance Improvement Program.
Administration Deficiencies
- Potential for harmTag F0945 · Mar 14, 2025Corrected Apr 14, 2025
Include as part of its infection prevention and control program, mandatory training that includes written standards, policies, and procedures for the program.
Infection Control Deficiencies
Showing the 10 most recent and serious of 72 findings. See the full inspection history on Medicare.gov.
Antipsychotic drug use
The share of long-stay residents given antipsychotic medication. These drugs are sometimes used to sedate residents with dementia, a practice CMS and resident advocates watch closely. Lower is better.
This is below the national median but above the Texas median, roughly middle of the pack for the state.
Source: CMS MDS Quality Measures, long-stay antipsychotic measure, retrieved 2026-09-05. See the Texas study
Preventable harm
Two injuries that good staffing and attentive care are meant to prevent: serious falls and pressure ulcers (bedsores). These are the outcomes families fear most, and they rarely appear on referral sites. Lower is better on both.
The serious-fall rate here is at or below the Texas median, a reassuring sign for how closely the home supervises residents.
Source: CMS MDS Quality Measures, long-stay falls and pressure-ulcer measures, period 2025Q2-2026Q1, retrieved 2026-09-05. Texas falls study · bedsore study
Federal fines and penalties
Money CMS has fined this home, plus other federal penalties, over roughly the last three years. Fines follow serious or repeated violations.
Source: CMS Care Compare (Nursing Homes), dataset 4pq5-n9py, retrieved 2026-09-05. See the most-fined homes in Texas
Ownership
This home is government (government - hospital district). It is independently operated, not part of a multi-facility chain.