Normandy Terrace Nursing & Rehabilitation Center
841 Rice Road, San Antonio, TX 78220 · Bexar County
For-profit · 320 certified beds · 35% occupancy · (210) 648-0101
Normandy Terrace Nursing & Rehabilitation Center reviews: what the government record shows
The U.S. government (CMS) rates Normandy Terrace Nursing & Rehabilitation Center 1 out of 5 stars overall, much below average. Its nurse staffing is 8% below the Texas median. It currently carries a federal abuse-warning icon. Inspectors cited it for 6 immediate-jeopardy findings in recent inspection cycles.
Updated September 2026 from the latest CMS data release. Ellery Care shows the government's own inspection and safety record, not consumer reviews.
At a glance
- CMS overall rating
- 1 of 5 stars
- Nurse staffing
- 3.01 hrs/resident/day (-8% vs TX median)
- Antipsychotic drug use
- 7.4% of long-stay residents (TX median 8.3%)
- Falls with major injury
- 5.2% of long-stay residents (TX median 3%)
- Federal fines (3 yrs)
- $287,359
- Inspection findings
- 50 cited, 6 immediate-jeopardy
- Federal abuse-warning flag
- Yes
Source: CMS Care Compare (Nursing Homes), dataset 4pq5-n9py, retrieved 2026-09-05.
What this means for your family
Several serious marks on its federal record. Look closely and ask hard questions before deciding.
Concerns
- !CMS rates it just 1 of 5 stars overall.
- !Nurse staffing of 3.01 hrs/resident/day is below the Texas median of 3.27.
- !Currently carries the federal abuse-warning icon on CMS Care Compare.
- !Cited for 6 immediate-jeopardy findings (the most serious category) in recent inspections.
- !Has paid $287,359 in federal fines in roughly the last three years.
Questions to ask on your visit
- ·How many residents does each nurse and aide care for on the day, evening, and overnight shifts?
- ·What was the abuse-warning finding, and what has changed since?
- ·Can we see the most recent inspection report and the plan of correction?
Touring in person? Our free nursing-home tour checklist has 30 questions to ask and the red flags to watch for, printable to take with you.
A plain-English read of this home's public record. Not advice — always visit in person.
Common questions about Normandy Terrace Nursing & Rehabilitation Center
Is Normandy Terrace Nursing & Rehabilitation Center a good nursing home?
Normandy Terrace Nursing & Rehabilitation Center in San Antonio, Texas holds a 1 of 5 star CMS overall rating. Several serious marks on its federal record. Look closely and ask hard questions before deciding.
How is Normandy Terrace Nursing & Rehabilitation Center staffed?
Normandy Terrace Nursing & Rehabilitation Center reports 3.01 nurse hours per resident per day, below the Texas median of 3.27 hours per resident per day.
Has Normandy Terrace Nursing & Rehabilitation Center been fined or flagged for abuse?
Normandy Terrace Nursing & Rehabilitation Center has paid approximately $287,359 in federal fines in roughly the last three years, and currently carries the federal abuse-warning icon on CMS Care Compare.
CMS quality ratings
Source: CMS Care Compare (Nursing Homes), dataset 4pq5-n9py, retrieved 2026-09-05. Stars are CMS's own five-star ratings.
Nurse staffing
Staffing is the single strongest predictor of nursing home quality, and the number pay-to-play referral sites rarely show you.
3.01 nurse hours per resident per day. 8% below the Texas median of 3.27.
Nursing staff turnover: 95.8% · RN turnover: 92.9%
Safety & compliance flags
- Federal abuse warning icon
Recent inspection findings
The specific problems state inspectors cited, the detail behind the star ratings, and what referral sites never show. Findings CMS records as corrected are marked.
- Immediate jeopardyTag F0689 · Aug 18, 2025ComplaintCorrected Aug 16, 2025
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Quality of Life and Care Deficiencies
- Potential for harmTag F0677 · Jul 2, 2026ComplaintCorrected Jul 29, 2026
Provide care and assistance to perform activities of daily living for any resident who is unable.
Quality of Life and Care Deficiencies
- Potential for harmTag F0677 · May 21, 2026ComplaintCorrected Jun 12, 2026
Provide care and assistance to perform activities of daily living for any resident who is unable.
Quality of Life and Care Deficiencies
- Potential for harmTag F0684 · May 21, 2026ComplaintCorrected Jun 12, 2026
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Quality of Life and Care Deficiencies
- Potential for harmTag F0842 · May 21, 2026ComplaintCorrected Jun 12, 2026
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Resident Assessment and Care Planning Deficiencies
- Potential for harmTag F0558 · Feb 23, 2026ComplaintCorrected Mar 27, 2026
Reasonably accommodate the needs and preferences of each resident.
Resident Rights Deficiencies
- Potential for harmTag F0880 · Nov 25, 2025ComplaintCorrected Nov 30, 2025
Provide and implement an infection prevention and control program.
Infection Control Deficiencies
- Potential for harmTag F0552 · Jul 25, 2025ComplaintCorrected Aug 4, 2025
Ensure that residents are fully informed and understand their health status, care and treatments.
Resident Rights Deficiencies
- Potential for harmTag F0880 · Jul 25, 2025ComplaintCorrected Aug 4, 2025
Provide and implement an infection prevention and control program.
Infection Control Deficiencies
- Potential for harmTag F0552 · Apr 24, 2026ComplaintCorrected May 15, 2026
Ensure that residents are fully informed and understand their health status, care and treatments.
Resident Rights Deficiencies
Showing the 10 most recent and serious of 50 findings. See the full inspection history on Medicare.gov.
Antipsychotic drug use
The share of long-stay residents given antipsychotic medication. These drugs are sometimes used to sedate residents with dementia, a practice CMS and resident advocates watch closely. Lower is better.
This is at or below the Texas median, which is a reassuring sign for how the home manages dementia care.
Source: CMS MDS Quality Measures, long-stay antipsychotic measure, retrieved 2026-09-05. See the Texas study
Preventable harm
Two injuries that good staffing and attentive care are meant to prevent: serious falls and pressure ulcers (bedsores). These are the outcomes families fear most, and they rarely appear on referral sites. Lower is better on both.
The serious-fall rate here is above the national median. It is worth asking how the home prevents falls and whether recent injuries prompted any changes.
Source: CMS MDS Quality Measures, long-stay falls and pressure-ulcer measures, period 2025Q2-2026Q1, retrieved 2026-09-05. Texas falls study · bedsore study
Federal fines and penalties
Money CMS has fined this home, plus other federal penalties, over roughly the last three years. Fines follow serious or repeated violations.
Source: CMS Care Compare (Nursing Homes), dataset 4pq5-n9py, retrieved 2026-09-05. See the most-fined homes in Texas
Ownership
This home is for-profit (for profit - limited liability company). It is part of the Creative Solutions In Healthcare chain, which operates 149 facilities, with a chain-average CMS rating of 2.1 stars.