The Arbour At Westminster Manor
4200 Jackson Ave, Austin, TX 78731 · Travis County
Non-profit · 90 certified beds · 90% occupancy · (512) 454-4711
The Arbour At Westminster Manor reviews: what the government record shows
The U.S. government (CMS) rates The Arbour At Westminster Manor 5 out of 5 stars overall, much above average. Its nurse staffing is at or above the Texas median. Inspectors cited it for 1 immediate-jeopardy finding in recent inspection cycles.
Updated September 2026 from the latest CMS data release. Ellery Care shows the government's own inspection and safety record, not consumer reviews.
At a glance
- CMS overall rating
- 5 of 5 stars
- Nurse staffing
- 4.96 hrs/resident/day (+52% vs TX median)
- Antipsychotic drug use
- 8.2% of long-stay residents (TX median 8.3%)
- Falls with major injury
- 3.3% of long-stay residents (TX median 3%)
- Federal fines (3 yrs)
- $29,085
- Inspection findings
- 8 cited, 1 immediate-jeopardy
- Federal abuse-warning flag
- No
Source: CMS Care Compare (Nursing Homes), dataset 4pq5-n9py, retrieved 2026-09-05.
What this means for your family
A mixed record. The strengths and concerns below are worth weighing against a visit.
Strengths
- ✓Earns 5 of 5 stars overall from CMS.
- ✓Nurse staffing of 4.96 hrs/resident/day is at or above the Texas median of 3.27.
Concerns
- !Cited for 1 immediate-jeopardy finding (the most serious category) in recent inspections.
Questions to ask on your visit
- ·Can we see the most recent inspection report and the plan of correction?
Touring in person? Our free nursing-home tour checklist has 30 questions to ask and the red flags to watch for, printable to take with you.
A plain-English read of this home's public record. Not advice — always visit in person.
Common questions about The Arbour At Westminster Manor
Is The Arbour At Westminster Manor a good nursing home?
The Arbour At Westminster Manor in Austin, Texas holds a 5 of 5 star CMS overall rating. A mixed record. The strengths and concerns below are worth weighing against a visit.
How is The Arbour At Westminster Manor staffed?
The Arbour At Westminster Manor reports 4.96 nurse hours per resident per day, at or above the Texas median of 3.27 hours per resident per day.
Has The Arbour At Westminster Manor been fined or flagged for abuse?
The Arbour At Westminster Manor has paid approximately $29,085 in federal fines in roughly the last three years, and does not currently carry a federal abuse-warning flag.
CMS quality ratings
Source: CMS Care Compare (Nursing Homes), dataset 4pq5-n9py, retrieved 2026-09-05. Stars are CMS's own five-star ratings.
Nurse staffing
Staffing is the single strongest predictor of nursing home quality, and the number pay-to-play referral sites rarely show you.
4.96 nurse hours per resident per day. 52% above the Texas median of 3.27.
Nursing staff turnover: 40.4% · RN turnover: 54.5%
Safety & compliance flags
No CMS warning flags on record.
Recent inspection findings
The specific problems state inspectors cited, the detail behind the star ratings, and what referral sites never show. Findings CMS records as corrected are marked.
- Potential for harmTag F0812 · Dec 3, 2025Corrected Jan 15, 2026
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Nutrition and Dietary Deficiencies
- Potential for harmTag F0641 · Dec 3, 2025Corrected Jan 15, 2026
Ensure each resident receives an accurate assessment.
Resident Assessment and Care Planning Deficiencies
- Immediate jeopardyTag F0600 · Sep 25, 2024ComplaintCorrected Oct 23, 2024
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
- Potential for harmTag F0558 · Sep 25, 2024Corrected Oct 23, 2024
Reasonably accommodate the needs and preferences of each resident.
Resident Rights Deficiencies
- Potential for harmTag F0656 · Sep 25, 2024Corrected Oct 23, 2024
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Resident Assessment and Care Planning Deficiencies
- Potential for harmTag F0880 · Jul 21, 2023Corrected Sep 15, 2023
Provide and implement an infection prevention and control program.
Infection Control Deficiencies
- Potential for harmTag F0636 · Jul 21, 2023Corrected Sep 15, 2023
Assess the resident completely in a timely manner when first admitted, and then periodically, at least every 12 months.
Resident Assessment and Care Planning Deficiencies
- Potential for harmTag F0641 · Jul 21, 2023Corrected Sep 15, 2023
Ensure each resident receives an accurate assessment.
Resident Assessment and Care Planning Deficiencies
Showing the 8 most recent and serious of 8 findings. See the full inspection history on Medicare.gov.
Antipsychotic drug use
The share of long-stay residents given antipsychotic medication. These drugs are sometimes used to sedate residents with dementia, a practice CMS and resident advocates watch closely. Lower is better.
This is at or below the Texas median, which is a reassuring sign for how the home manages dementia care.
Source: CMS MDS Quality Measures, long-stay antipsychotic measure, retrieved 2026-09-05. See the Texas study
Preventable harm
Two injuries that good staffing and attentive care are meant to prevent: serious falls and pressure ulcers (bedsores). These are the outcomes families fear most, and they rarely appear on referral sites. Lower is better on both.
The serious-fall rate here is above the national median. It is worth asking how the home prevents falls and whether recent injuries prompted any changes.
Source: CMS MDS Quality Measures, long-stay falls and pressure-ulcer measures, period 2025Q2-2026Q1, retrieved 2026-09-05. Texas falls study · bedsore study
Federal fines and penalties
Money CMS has fined this home, plus other federal penalties, over roughly the last three years. Fines follow serious or repeated violations.
Source: CMS Care Compare (Nursing Homes), dataset 4pq5-n9py, retrieved 2026-09-05. See the most-fined homes in Texas
Ownership
This home is non-profit (non profit - corporation). It is part of the Life Care Services chain, which operates 43 facilities, with a chain-average CMS rating of 4.1 stars.