Willow Rehab & Nursing
1901 Whippoorwill, Kilgore, TX 75662 · Gregg County
For-profit · 118 certified beds · 79% occupancy · (903) 983-7775
Willow Rehab & Nursing reviews: what the government record shows
The U.S. government (CMS) rates Willow Rehab & Nursing 3 out of 5 stars overall, average. Its nurse staffing is 3% below the Texas median. Inspectors cited it for 3 immediate-jeopardy findings in recent inspection cycles.
Updated September 2026 from the latest CMS data release. Ellery Care shows the government's own inspection and safety record, not consumer reviews.
At a glance
- CMS overall rating
- 3 of 5 stars
- Nurse staffing
- 3.16 hrs/resident/day (-3% vs TX median)
- Antipsychotic drug use
- 2.4% of long-stay residents (TX median 8.3%)
- Falls with major injury
- 3% of long-stay residents (TX median 3%)
- Federal fines (3 yrs)
- $219,229
- Inspection findings
- 33 cited, 3 immediate-jeopardy
- Federal abuse-warning flag
- No
Source: CMS Care Compare (Nursing Homes), dataset 4pq5-n9py, retrieved 2026-09-05.
What this means for your family
Several serious marks on its federal record. Look closely and ask hard questions before deciding.
Concerns
- !Nurse staffing of 3.16 hrs/resident/day is below the Texas median of 3.27.
- !Cited for 3 immediate-jeopardy findings (the most serious category) in recent inspections.
- !Has paid $219,229 in federal fines in roughly the last three years.
Questions to ask on your visit
- ·How many residents does each nurse and aide care for on the day, evening, and overnight shifts?
- ·Can we see the most recent inspection report and the plan of correction?
Touring in person? Our free nursing-home tour checklist has 30 questions to ask and the red flags to watch for, printable to take with you.
A plain-English read of this home's public record. Not advice — always visit in person.
Common questions about Willow Rehab & Nursing
Is Willow Rehab & Nursing a good nursing home?
Willow Rehab & Nursing in Kilgore, Texas holds a 3 of 5 star CMS overall rating. Several serious marks on its federal record. Look closely and ask hard questions before deciding.
How is Willow Rehab & Nursing staffed?
Willow Rehab & Nursing reports 3.16 nurse hours per resident per day, below the Texas median of 3.27 hours per resident per day.
Has Willow Rehab & Nursing been fined or flagged for abuse?
Willow Rehab & Nursing has paid approximately $219,229 in federal fines in roughly the last three years, and does not currently carry a federal abuse-warning flag.
CMS quality ratings
Source: CMS Care Compare (Nursing Homes), dataset 4pq5-n9py, retrieved 2026-09-05. Stars are CMS's own five-star ratings.
Nurse staffing
Staffing is the single strongest predictor of nursing home quality, and the number pay-to-play referral sites rarely show you.
3.16 nurse hours per resident per day. 3% below the Texas median of 3.27.
Nursing staff turnover: 43.8% · RN turnover: 44.4%
Safety & compliance flags
No CMS warning flags on record.
Recent inspection findings
The specific problems state inspectors cited, the detail behind the star ratings, and what referral sites never show. Findings CMS records as corrected are marked.
- Potential for harmTag F0761 · Apr 1, 2026Corrected Apr 6, 2026
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Pharmacy Service Deficiencies
- Potential for harmTag F0558 · Apr 1, 2026Corrected Apr 6, 2026
Reasonably accommodate the needs and preferences of each resident.
Resident Rights Deficiencies
- Potential for harmTag F0689 · Apr 1, 2026Corrected Apr 6, 2026
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Quality of Life and Care Deficiencies
- Potential for harmTag F0695 · Apr 1, 2026Corrected Apr 6, 2026
Provide safe and appropriate respiratory care for a resident when needed.
Quality of Life and Care Deficiencies
- Potential for harmTag F0880 · Apr 1, 2026Corrected Apr 6, 2026
Provide and implement an infection prevention and control program.
Infection Control Deficiencies
- Immediate jeopardyTag F0624 · Dec 12, 2024ComplaintCorrected Dec 13, 2024
Prepare residents for a safe transfer or discharge from the nursing home.
Resident Rights Deficiencies
- Immediate jeopardyTag F0695 · Jun 13, 2025ComplaintCorrected Jun 30, 2025
Provide safe and appropriate respiratory care for a resident when needed.
Quality of Life and Care Deficiencies
- Immediate jeopardyTag F0689 · Dec 12, 2024ComplaintCorrected Dec 13, 2024
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Quality of Life and Care Deficiencies
- Potential for harmTag F0602 · Jan 30, 2025ComplaintCorrected Feb 28, 2025
Protect each resident from the wrongful use of the resident's belongings or money.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
- Potential for harmTag F0689 · Jan 30, 2025Corrected Feb 28, 2025
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Quality of Life and Care Deficiencies
Showing the 10 most recent and serious of 33 findings. See the full inspection history on Medicare.gov.
Antipsychotic drug use
The share of long-stay residents given antipsychotic medication. These drugs are sometimes used to sedate residents with dementia, a practice CMS and resident advocates watch closely. Lower is better.
This is at or below the Texas median, which is a reassuring sign for how the home manages dementia care.
Source: CMS MDS Quality Measures, long-stay antipsychotic measure, retrieved 2026-09-05. See the Texas study
Preventable harm
Two injuries that good staffing and attentive care are meant to prevent: serious falls and pressure ulcers (bedsores). These are the outcomes families fear most, and they rarely appear on referral sites. Lower is better on both.
The serious-fall rate here is above the national median. It is worth asking how the home prevents falls and whether recent injuries prompted any changes.
Source: CMS MDS Quality Measures, long-stay falls and pressure-ulcer measures, period 2025Q2-2026Q1, retrieved 2026-09-05. Texas falls study · bedsore study
Federal fines and penalties
Money CMS has fined this home, plus other federal penalties, over roughly the last three years. Fines follow serious or repeated violations.
Source: CMS Care Compare (Nursing Homes), dataset 4pq5-n9py, retrieved 2026-09-05. See the most-fined homes in Texas
Ownership
This home is for-profit (for profit - limited liability company). It is part of the Advanced Healthcare Solutions chain, which operates 28 facilities, with a chain-average CMS rating of 2.9 stars.